Shipping and Delivery Information

For complete information on Amazon's Shipping and Delivery Information,  please visit the link below:

Help & Customer Service: Shipping and Delivery

Track Your Package

After an order has shipped, you can track your packages on From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Note: Some shipments, such as standard international shipments, are not trackable.

To track your package:

  1.  Go to Your Orders.
  2.  Go to the order you want to track.
  3.  Click Track Package next to your order (if shipped separately). If your package or tracking information is missing, go to:


  • International orders may be subject to customs clearance procedures that can cause delays in delivery. To see estimated shipping times for your region, go to Global Shipping Times.  

    Determine Shipping Rates

    U.S. Shipping Rates & Times

    Shipping rates depend on the selected shipping speed and weight/size of the items.

    To determine the applicable shipping rate for items in your Cart:

    1.  Select Proceed to Checkout
    2.  Select or add your shipping address
    3. Select a shipping speed and select Continue
    4. Select a payment method and select Continue

    The total shipping & handling cost will be listed under Order Summary.

    Global Shipping Rates & Times 

    Go to: Help & Customer Service: Global Shipping

    Return Items You Ordered

    You can return many items sold on When you return an item, you may see different return options depending on the seller, item, or reason for return. 

    Start your return and get a return mailing label

    To start a return on an item you ordered:

    1.  Go to the Online Returns Center. 
    2. Follow the on-screen instructions to get a return mailing label and choose a return option.Depending on the item's eligibility, you'll be able to choose one of the following options:
      • Refund
      • Replacement
      • Exchange

      Note: Not all options will be available for all items. For items sold by an Amazon seller that aren't eligible for Amazon Prime from that seller, you will see Submit return request. The seller reviews the return request before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Guarantee Protection.

    Prepare and ship your return

    After you've completed the steps above:

    1. Print your label. If you select a shipping option that requires a return label, it will be e-mailed to the e-mail associated with your Amazon account and accessible from Manage returns. If you don't have access to a printer, do one of the following:
      • Send your label to a friend to print. Go to Manage returns, click Print mailing label and thenEmail it to a friend.
      • Request one to be mailed to you. The label will arrive in 3 to 5 days. Additional charges for this service will apply. Go to Manage returns, click Print mailing label and then Request label by mail.
    2. Prepare your package for return. 

      Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

      Important: If you need to return multiple orders, please don't consolidate returns. Return orders individually, using a separate return label for each order.
    3. Ship your return based on the return shipping option you selected. 

      For more information on the return shipping options, go to About Return Shipping

      About Refunds

      When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased. 

      How Refunds Are Issued

      Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

      If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Gift Card balance, depending on the instant refund type you selected. You will still need to return your items within 30 days.

      Payment MethodRefund MethodRefund Time (After Return Is Received)
      Credit CardInstant Refund to Credit CardInstant (See Note below)
      Credit CardInstant Refund to Gift CardUpon completion of the return request
      Credit CardCredit Card3-5 business days
      Checking AccountChecking AccountUp to 10 business days Gift CardGift Card Balance3-5 business days
      Promotional CertificateNo Refund IssuedN/A
      Credit Card & Gift CardCredit Card, Gift Card Balance, or both3-5 business days

      Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.

      If your original order was placed using the Amazon Currency Converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

      Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

      Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

      Late Refunds

      You can check the status of your refund in Your Orders.

      Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

      Partial Refunds & Restocking Fees

      If You ReturnYou'll Receive
      Items in original condition past the return window*80% of the item's price
      CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)50% of the item's price
      Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an errorUp to 50% of the item's price
      Open software for reasons not due to an error0% of the item's price

      *For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

      Note: Tax on restocking fees may apply to return items that were shipped and sold by for customers in CA, CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.